DIGITAL DELIVERY POLICY

(Official Digital Goods Delivery Policy of Companhia Brasileira de Distribuicao de Cosmeticos LTDA, Make Beauty International LLC, MKB Portugal LDA ) 

 

1. Introduction

Welcome to Make Beauty International LLC.
This Digital Delivery Policy explains how all digital components included in our hybrid products (Digital + Physical) are delivered immediately and considered fully fulfilled at the time of purchase, even when the physical component is shipped later.

This document forms an integral part of:

  • our Terms of Service,

  • our Refund Policy,

  • our Chargeback Protection Framework,

  • and the purchase contract accepted at checkout.

By purchasing any Make Beauty product that contains digital goods, the customer acknowledges and agrees to the terms below.

2. What Is Delivered Digitally

Certain Make Beauty products include digital items in addition to the physical product. These digital items may include:

  • Professional training / masterclasses

  • Step-by-step straightening techniques

  • Official Make Beauty Certificates

  • Digital authenticity badges

  • Manuals, guides and usage instructions

  • Product registration and exclusive digital content

  • Access to professional material, tutorials and downloadable files

These digital components have independent economic value and are considered part of the total product purchased.

3. Immediate Fulfillment of Digital Goods

All digital goods are delivered immediately after the customer completes the checkout.

Delivery occurs through one or more of the following methods:

  • Instant email confirmation with access links

  • Access through the “My Courses” or “My Products” section

  • Secure download links

  • Digital badge activation tied to the order

  • Automatic account creation for training platforms

  • Access credentials provided instantly after payment

Once payment is confirmed, digital delivery is considered completed, regardless of the status of the physical shipment.

4. Hybrid Products (Digital + Physical)

Many Make Beauty products are classified as Hybrid Digital + Physical Goods, meaning the order contains two types of deliverables:

  1. DIGITAL COMPONENT
    Delivered instantly
    → commercial fulfillment completed at purchase
    → non-refundable once accessed or delivered

  2. PHYSICAL COMPONENT
    Shipped separately with standard or extended delivery times

The digital portion is an essential and independent part of the purchase, and therefore:

  • The contract of sale is partially fulfilled immediately

  • The customer receives a significant portion of the product at purchase

  • Disputes related to “item not received” apply only to the physical portion

  • Digital delivery cannot be reversed once issued

5. Digital Delivery Timestamp (Legal Proof)

For every order containing digital items, Make Beauty records:

  • the exact timestamp of digital fulfillment

  • the customer’s email and device information

  • digital access logs

  • metadata confirming delivery

  • automatic Shopify metafields with digital delivery status

  • Stripe metadata confirming the digital portion was delivered

These records serve as legal proof of contract fulfillment, accepted by:

  • Stripe

  • PayPal

  • Visa & Mastercard, and all anothers cards dispute departments

  • International consumer protection agencies

  • Courts and arbitration systems

6. Refund, Cancellation and Chargeback Conditions

 

Digital goods are non-refundable once delivered, in compliance with:

 

FTC Digital Goods Regulations
EU Directive 2011/83 – Digital Content Exceptions
Art. 49 CDC – exceptions for digital content delivered immediately
International Ecommerce Digital Supply Standards

If the customer has accessed, downloaded or received any digital component, the refund applies only to the physical portion, if eligible.

Chargeback Restrictions

Chargebacks claiming “item not received”, “service not provided”, or “product not delivered” do not apply to digital components because:

  • digital delivery occurs instantly

  • logs and access data prove fulfillment

  • the customer has already received valuable content

  • contractual obligations were partially fulfilled

Make Beauty provides proof of the digital delivery to financial institutions when necessary.

7. Physical Shipment Delays

If the physical component is delayed due to:

  • logistics issues

  • customs clearance

  • international freight delays

  • temporary stock shortages

  • transportation restrictions

the digital portion of the order remains fulfilled, and the order as a whole is still valid.

The customer may request:

  • Updated tracking

  • Status notifications

  • Estimated delivery windows

But not cancellation of the digital portion, which has already been delivered.

8. Customer Responsibilities

By completing the purchase, the customer agrees to:

  • Provide a valid and accessible email address

  • Check spam/junk folders for digital access

  • Ensure they can open and view digital content

  • Keep access credentials secure

Failure to access digital content due to customer-side issues does not invalidate digital delivery.

9. Proof of Delivery Provided Automatically

Upon purchase, the customer receives:

  • Digital delivery confirmation

  • Order receipt including digital items

  • Timestamped access log

  • Unique digital certificate (when applicable)

  • Course login details

  • Product authenticity badge

This serves as non-repudiable evidence that the digital product has been delivered.

10. Compliance and International Standards

Make Beauty International LLC follows:

  • US E-commerce Digital Goods Law

  • European Union Consumer Rights Directive

  • Brazilian Consumer Code (CDC)

  • Global anti-fraud and anti-chargeback guidelines

  • Visa & Mastercard Chargeback Regulations (Category 13.1, 13.3, 13.5)

  • Stripe Seller Protection Policies

This ensures all customers receive a fair, transparent and compliant experience, aligned with international commerce regulations.

11. Contact Information

For any questions about your digital delivery, contact our support team:

📧 help@makebeauty.com.br
🌍 www.makebeautyinternational.com

Response time: 24–72 hours, depending on volume and global timezone.

Effective Date

This Digital Delivery Policy is effective as of: November 2023