Política de envio

SHIPPING & DELIVERY POLICY 

This Shipping & Delivery Policy is part of the Terms of Service of (Companhia Brasileira de Distribuicao de Cosmeticos LTDA, Make Beauty International LLC, MKB Portugal LDA) and must be read together with our Returns & Refund Policy, Hybrid Product Delivery Policy (Section 22) and Digital Delivery Policy (Section 23).

By placing an order on our website, you agree to the conditions below.

1. General Information & Product Availability

All orders are subject to product availability.

If an item is temporarily out of stock or under high demand at the time you place your order, we will contact you by email and may offer:

  • to wait for restocking within the applicable delivery window;

  • to replace the item with a similar product of equal or higher value;

  • to receive store credit; or

  • to receive a refund using the original payment method.

Certain campaigns, collections, or promotional items may operate as pre-orders or high-demand products with extended handling times clearly indicated on the product page or at checkout.

2. Place of Delivery

Items offered on our website are available for delivery to worldwide addresses, except Brazil.

We do not ship to addresses in Brazil.

3. Processing Time & Delivery Estimates

Delivery estimates are provided after your order is placed.
All delivery times are estimates, begin from the shipping date (not order date), and depend on order approval and processing.

Standard Handling Time

  • United States orders: processed within 15 business days

  • International orders: processed within 20–25 business days

Business days exclude weekends and public holidays.

We do not ship on Saturdays or Sundays.

Extended Delivery Window — International, Hybrid & High-Demand Orders

Certain orders — including international shipments, hybrid products, high-demand items, and orders subject to customs inspection — may require up to 120 business days (handling + shipping) from the order date.

By completing your purchase, you expressly agree that:

  • delivery times are approximate;

  • delays may occur due to factors beyond our control (customs, inspections, force majeure, carrier backlog);

  • the maximum delivery window of up to 120 business days may apply to specific items or collections.

Delays and Chargeback Protection

Delays that occur within this maximum delivery window:

  • do NOT entitle the customer to refund, cancellation, chargeback or compensation,

  • except where mandatory consumer law expressly requires otherwise.

Delivery dates may vary based on destination, carrier operations, customs clearance, and product availability.

Orders may be delivered in separate shipments.

4. Digital Delivery (Hybrid & Combo Products)

For products including both physical and digital components (such as training, certificates, manuals, digital badges):

  • The digital component is delivered instantly via email or access link at the time of purchase.

  • This digital delivery constitutes partial fulfillment of the order.

  • Digital content is non-refundable and irrevocable once delivered or accessed.

Opening a dispute or chargeback claiming “item not received” when digital content has been delivered and/or accessed constitutes misuse of the dispute process.

Make Beauty International LLC may provide:

  • timestamped digital delivery logs,

  • access records,

  • acceptance of Terms at checkout,

  • transaction metadata,

to the payment processor as evidence of contractual performance.

5. Shipping Methods

We ship mainly through international express carriers, including:

  • FEDEX

  • UPS

  • DHL

  • TNT

  • EMS

  • and A lot others

Carrier choice may vary based on destination, weight, service availability, or promotional conditions.

6. Shipping Costs & Free Shipping Promotions

Shipping costs depend on order weight, destination, and method selected.

At checkout, shipping fees are displayed before final payment.

Free Shipping

When free shipping is offered:

  • shipment will be made using the method chosen by the company,

  • regardless of what the customer selects at checkout.

Taxes, VAT, or other regional fees may apply based on destination laws.

7. EXW (Ex-Works) Shipping Terms & Transfer of Risk

Unless otherwise explicitly stated, international orders are shipped under EXW – Ex Works trade terms.

This means:

  • Our responsibility ends once the goods are handed over to the carrier.

  • Risk of loss, damage, delay, or customs seizure transfers to the customer at that moment.

  • The customer/importer is responsible for all import duties, VAT, customs charges, brokerage fees, and regulatory approvals.

  • Make Beauty is not liable for delays, loss, or destruction caused by customs authorities, carrier handling, or incomplete/incorrect delivery information provided by the customer.

8. Customs, Duties & Import Fees

Packages may be subject to:

  • customs duties

  • import taxes

  • brokerage fees

  • inspection delays

These charges must be paid by the recipient.
We cannot control or predict these costs.

Non-Refundable Customs Situations

We do not issue refunds for goods that are:

  • refused by customs,

  • returned due to unpaid duties,

  • confiscated, rejected, destroyed, or abandoned,

  • delayed due to customs inspection,

  • returned because the customer refused or failed to complete customs payment or documentation.

Customs policies vary; please consult your local customs office.

9. Items Damaged or Lost in Transit

If visible damage is present upon delivery:

  1. Photograph the packaging and damaged items immediately.

  2. Note the damage with the carrier, if possible.

  3. Contact us within 72 hours at:
    order@makebeautyinternational.com

Claims must include:

  • order number

  • clear photos/videos

  • description of the issue

Lost package claims may require investigation by the carrier before any resolution.

Packages marked as “delivered” by the carrier are generally not eligible for refund or reshipment, unless a carrier error is proven.

10. Returns & Refunds for Shipped Items

Due to regulatory and hygiene standards for cosmetics, we do not accept returns or exchanges, except for:

  • defective items

  • incorrect items received

  • severe transit damage confirmed by support

If eligible, contact us within 7 days of delivery with:

  • order number

  • description of the issue

  • clear photos/videos

Unless expressly authorized:

  • return shipping costs are the customer’s responsibility

  • shipping and handling fees are non-refundable

  • approved refunds exclude original shipping cost

  • customer is responsible for loss/damage during return transit

Hybrid Products

For orders including both digital and physical components:

  • Digital content is non-refundable after delivery or access.

  • Any approved refund applies only to the physical portion, and may be prorated.

11. Hybrid Product Delivery Notice

Orders containing digital + physical components are considered partially fulfilled immediately upon digital delivery.

Digital content:

  • is delivered instantly by email or access link

  • has independent economic value

  • is non-refundable once delivered

  • may be used as proof in disputes

Physical shipments may take up to 120 business days, depending on logistics, inventory, customs, and carrier constraints.

By completing your purchase, you agree to this extended delivery window whenever applicable.

12. Questions & Support

For questions about shipping or a specific order:

📧 order@makebeautyinternational.com
🇧🇷 Brazilian customers: pedidos@makebeauty.com.br